The world's leading global provider of luxury airport services
The only way to travel through an airport on arrival, departure and transit in selected global destinations, assisting you through all passenger processes whilst providing a dedicated, bespoke service to enhance your travel experience. Choose between either of our established and exclusive services; Airport Concierge or our discreet, VIP Airport by Invitation. Air travel will never be the same again.
The world's leading global provider of luxury airport services
The only way to travel through an airport on arrival, departure and transit in selected global destinations, assisting you through all passenger processes whilst providing a dedicated, bespoke service to enhance your travel experience. Choose between either of our established and exclusive services; Airport Concierge or our discreet, VIP Airport by Invitation. Air travel will never be the same again.
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More about DiamondAir?
For us, everybody is a VIP so business travellers or families with children receive the same extraordinary level of service.
Over 30 years experience, means we know our travellers and can anticipate their ever changing requirements.
We deliver a first class service, minimising travel time and stress, whilst ensuring a luxury experience.
Great people, state of the art premises and technology. We understand our clients’ requirements, we create a solution and deliver it.
how can we help you?
Frequently asked questions to help you travel safely. Airport Concierge and Airport by Invitation have been abbreviated to AC and ABI respectively.
Can I book outside business hours?
AC & ABI: Our reservations are a 24/7 operation and are open 365 days a year. Sales and Customer Services Mon-Fri 9am-5pm, closed UK bank holidays.
Do you have local agents?
AC & ABI: Our local agents have extensive knowledge of the airport and the location, and can provide guidance to help travellers with their onward journey. Especially helpful in Non-English speaking locations
Can I request multi-lingual greet agents?
AC & ABI: Yes. On request basis only.
How far in advance do I need to book?
AC & ABI: There is no set time however all services are availability dependent.
What if I need an Electric buggy?
AC: Can be booked upon request, Additional charges apply
ABI: Included where applicable
What if I require a Wheelchair?
AC & ABI: Please contact British Airways directly
Can I book on behalf of someone else?
AC & ABI: Yes
What is your cancellation / refund policy?
AC & ABI: See our Terms & Conditions
Is my personal information safe?
AC & ABI: See our Privacy Policy
Will I always be fastracked?
AC: The agent will assess the fastest route possible, which may not always be through a defined fast track channel
ABI: Yes
Should I tip my greeter?
AC & ABI: Tipping is not required
What happens if my flight is delayed or cancelled?
AC: The Agent will direct you to the relevant British Airways representatives
ABI: Lounge team members will liaise with relevant British Airways representatives
Where do I meet my Agent upon arrival?
AC & ABI: Our agent will be located at the skybridge or entry into the terminal building, complete with name sign.
Where do I meet my Agent upon departure?
AC: Kerbside or pre-agreed meeting point. Contact will be made approximately 4 hours prior to scheduled time of departure.
ABI: Report to the Airport By Invitation facility approximately 3 hours prior to departure but no less then the British Airways minimum recommended check-in time.
Do I get lounge access?
AC: Lounge access is dependent upon your class of travel, commonly Business & First class. Otherwise lounge access can be booked – Additional charges apply.
ABI: Yes.
Do you provide a porter service?
AC: Yes, on a request basis - Additional charges apply.
ABI: Yes.
How many passengers can take your service?
AC: Unlimited
ABI: Variable - Further information on request
